It’s a beautiful, yet freezing mid-morning walk outdoors during my break. I’m pissed. I’m uptight. The “recon” process is messed up. Laurie is having a difficult time posting one customer payments split between March and April. We decided to combine both amounts under today’s dates. How messed up is that?
I don’t like it, folks. Where I came from to don’t kick back a credit card transaction, just because you don’t know how to apply it! You stick it as overpayment into the customer’s account and make adjustments later on.
Maybe that’s why I’m losing sleep. I’m too uptight and strict in my expectations. The coffee of four doses doesn’t help. I gotta get outta here. There’s gotta be a place that handles its processes better than that!
OMG!
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